poor service...

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poor service...

Postby BlueDog » Tue Aug 19, 2014 11:00 pm

The service is poor. I paid $15 and all I get is cracked off downloads.
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Re: poor service...

Postby Hot Trout » Wed Aug 20, 2014 6:25 pm

Please explain what you mean?
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Re: poor service...

Postby BlueDog » Thu Aug 21, 2014 5:13 am

Any download that is beyond say 5 MB is questionable. When we get to 15 -25 MB your looking to get lucky to see it come down. The 50, 100, 200+ MB downloads... they never finish downloading properly. They terminate abruptly. Some browsers I tried downloading with reported network error. In any event you wind up with noting or a partial corrupt file.
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Re: poor service...

Postby Hot Trout » Thu Aug 21, 2014 1:12 pm

OK now I understand. I have checked our server logs and cannot see any issues that would prevent you from downloading any files. Just FYI, each day we have many hundreds of successful downloads. If this was not so then these forums would be onfire with complaints and quite the opposite is true.

There must be something at your end that is causing your bad download experience. Please make sure you are not using any download manager type of software as we scan for these and terminate any connections using them.

Let me know how you get on.
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Re: poor service...

Postby BlueDog » Thu Aug 21, 2014 7:33 pm

Well, That's good other people are having no trouble with large downloads but I am. Its not all on my end. I am using a wifi hot spot all of which are inferior to a cable modem and problematic. It is a 4G. I have found that most sites will let you get a 200 to 250 MB download with these devices sometimes even in the 300 to 400 MB range. There may not be a solution for me but I am always dropped if the downloads large here. Even the small files can have problems. Sometimes you have to click download rom a few times because it says web page cant be displayed.

I am not using a download manager but that's good you mentioned that. I was thinking of trying to find a prog to help me get the files down LOL. If you can think of anything that might help me please let me know.
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Re: poor service...

Postby PMJPlay » Fri Aug 22, 2014 1:22 am

I use a program called Free Download Manager which help me get some files on sites which has problems finishing file downloading... it is compatible with Firefox, Chrome and Internet Explorer and can also download torrents for you :D
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Re: poor service...

Postby Hot Trout » Tue Sep 02, 2014 10:31 am

The real issue is the age and speed of our server. We need to move up to the new server asap. I really hope to have the money for this collected in the next few weeks.
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